At Containers PLG Solutions LLC, we aim to supply shipping containers and related products that match the description, specifications, configuration, and condition agreed at the time of purchase.This Returns & Refunds Policy applies to eligible purchases made from Containers PLG Solutions LLC in the United States.
Returns may be considered where:
Customers should contact us as soon as reasonably possible if they believe there is an issue with their container or product. Nothing in this policy is intended to limit or exclude any rights available to customers under applicable federal or state consumer protection laws.
Change-of-mind returns may be considered at the discretion of Containers PLG Solutions LLC, subject to the condition of the product, delivery arrangements, and any costs associated with collection.Shipping containers are large and specialized products, so change-of-mind returns are not automatically accepted. Where a change-of-mind return is approved, the container should remain in substantially the same condition as when it was supplied.
Because shipping containers are large and difficult to transport, Containers PLG Solutions LLC may arrange return collection using a suitable truck or transportation carrier where a return has been approved.Customers do not need to take a shipping container to a store or standard drop-off location.For an approved return, we will contact the customer to arrange a suitable collection date and time. Customers must ensure that the container is reasonably accessible to the agreed collection vehicle and that any necessary access arrangements are available.Where required under applicable law or agreed as part of the return, Containers PLG Solutions LLC will cover reasonable return collection or transportation costs.
Before approving a return, we may request photographs, videos, purchase information, or other relevant details to assess the condition of the container.The container should remain in substantially the same condition as when delivered, except where the return relates to a defect, damage, incorrect product, or another issue covered by applicable law.We may inspect the container before finalizing an approved return.Our containers may be inspected before delivery or customer collection to help ensure that they meet the agreed specifications and are in satisfactory condition.
Where a refund is approved, the refund will generally be made using the original payment method.Refund processing times may vary depending on the payment method and the customer's bank or payment provider.Any refund will be handled according to the circumstances of the return, the agreed purchase terms, and applicable federal and state laws.
Where applicable, customers may request an exchange for an eligible product.Exchanges are subject to product availability and approval by Containers PLG Solutions LLC.If the replacement product has a different price, we will advise the customer of any applicable price difference before processing the exchange.
If a container arrives damaged, defective, materially different from its description or specifications, or otherwise does not meet applicable legal requirements, customers should contact us with details of the issue and photographs where possible.We will assess the issue and, where required by applicable law or agreed under the purchase terms, provide an appropriate remedy.For large, heavy, or difficult-to-remove products, Containers PLG Solutions LLC may arrange collection or cover reasonable return transportation costs where applicable.
Where a container has been custom-built, modified, converted, or specially configured to a customer's individual requirements, change-of-mind returns may not be available unless otherwise agreed in writing.This does not affect any rights or remedies that may apply under applicable federal or state laws in relation to defective, damaged, incorrectly supplied, or non-conforming products.
To request a return or report an issue with a product, please contact:
Email: sales@containersplgsolutionsllc.com
Website: www.containersplgsolutionsllc.com
We will review the request and advise the customer of the next steps.
Customers may have rights and protections under applicable federal and state consumer protection laws. These rights may include protections relating to the quality, description, condition, and conformity of goods.Depending on the circumstances and applicable law, available remedies may include repair, replacement, price adjustment, or refund.This policy operates in addition to, and does not replace, limit, or exclude any rights or remedies that customers may have under applicable law.
Containers PLG Solutions LLC provides shipping container solutions and can arrange delivery to locations throughout the United States, subject to container availability, transportation requirements, destination, and site access. Delivery pricing and estimated delivery times may vary depending on the container size, quantity ordered, destination, transportation requirements, unloading conditions, and site accessibility.Customers should provide their complete delivery address when requesting a quotation so that applicable transportation costs and delivery arrangements can be assessed.