Policy

Thank you for choosing Containers PLG Solutions LLC for your shipping container purchase.
Every shipping container purchased from us is backed by a 5-Year Warranty, giving you confidence in the quality and durability of our products.
At Containers PLG Solutions LLC, customer satisfaction is our priority. To ensure a smooth purchasing experience, we have outlined our return policy below. We encourage you to read it carefully before completing your order.
Selection Responsibility
Customers are responsible for selecting the shipping container that best meets their specific needs. We strongly encourage you to carefully review the product specifications and intended use before placing your order.
Our knowledgeable Sales Team is available to provide product information, answer questions, and offer recommendations to help you make an informed purchasing decision. However, the final selection remains the responsibility of the customer.

Containers Plg Solutions LLC accepts returns for shipping containers of all grades and sizes, including both defective and non-defective products, subject to the following conditions:
A return may be approved if:

1. The container delivered is a different size, grade, or configuration than the one originally ordered, as shown on your invoice.
2. The container arrives with significant physical damage that affects its intended functionality. Any such damage must be reported and noted on the Delivery Order at the time of delivery.
3. The structural integrity of the shipping container does not meet the standards associated with the grade purchased.

Return Request Deadline
All return requests must be submitted within 30 calendar days of the delivery date. Requests received after the 30-day return period will not be accepted.

To protect the integrity of your purchase, all customers are required to thoroughly inspect the shipping container at the time of delivery. Please complete the following steps before accepting the delivery:
a) Inspect the exterior and interior of the container for any visible damage.
b) Verify that the container matches your order, including the correct size, grade, configuration, and specifications.
c) Immediately report any damage, discrepancies, or other issues to the delivery driver, photograph the affected areas, and ensure all concerns are clearly noted on the delivery receipt or delivery order before signing.
Failure to conduct a thorough inspection at the time of delivery or to document any discrepancies on the delivery receipt may affect your eligibility for returns, replacements, or refunds.

To request a return, please follow the steps below:

1. Notify us within 30 calendar days of delivery.
   Contact us in writing within 30 days of receiving your order. Please include your order number, a detailed description of the issue, and clear photographs showing the problem.
2. Claim assessment.
   Our team will review your request. We may contact you for additional information or arrange an inspection of the container if required.
3. Return authorization.
   If your return request is approved, we will issue you with a Return Authorization (RA) number. Returns cannot be processed without an approved RA number.
4. Return the container.
   The container must be returned in the same condition as it was delivered, excluding any damage or defects that form part of the approved claim.

How to submit your request
All return requests must be submitted in writing via email through our contact page. Please quote your order number and clearly state the reason for your return request.